Welcome to Diagnex.

Diagnex is operated by Carehorizon Health Private Limited and functions as a healthcare platform and service ecosystem providing diagnostics, pathology services, doctor consultations, pharmacy services, vaccination services, dialysis care, home healthcare services, preventive healthcare solutions, corporate healthcare programs, and related healthcare support services. Diagnex also operates as a healthcare initiative backed by the legacy and operational expertise of Lakhotia Diagnostics, established in 1995.

At Diagnex, we recognize that healthcare information is among the most sensitive categories of personal information. Protecting patient privacy, maintaining confidentiality, and ensuring responsible handling of healthcare data are fundamental principles of our organization.

This Privacy Policy explains how Diagnex collects, uses, stores, processes, discloses, and protects personal information and health-related information obtained through our website, mobile applications, digital platforms, physical locations, healthcare facilities, customer support channels, healthcare partners, and affiliated services.

By accessing or using Diagnex services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.

About Diagnex

Diagnex is an integrated healthcare ecosystem designed to provide patients, caregivers, families, organizations, and healthcare professionals with access to healthcare services through a unified platform.

Our services may include:

• Diagnostics and pathology services
• Home blood collection services
• Health checkup packages
• Individual laboratory investigations
• Radiology and imaging coordination
• Doctor consultations
• Specialist consultations
• Nephrologist consultations
• Dialysis care services
• Home hemodialysis services
• Hospital dialysis coordination
• Clinic dialysis coordination
• Pharmacy services
• Prescription medicine fulfillment
• Vaccination services
• Preventive healthcare programs
• Home healthcare services
• Nursing services
• Elderly care services
• Chronic care support
• Corporate healthcare programs
• Patient support services
• Healthcare coordination services
• Recruitment and career opportunities

This Privacy Policy applies to all services offered by Diagnex unless otherwise specified.

Information We Collect

To provide healthcare services effectively, Diagnex may collect various categories of personal information.

Personal Identification Information

We may collect:

• Full name
• Date of birth
• Age
• Gender
• Photograph
• Government-issued identification details
• Contact information
• Residential address
• Emergency contact information

Contact Information

We may collect:

• Mobile numbers
• WhatsApp numbers
• Telephone numbers
• Email addresses
• Postal addresses

Healthcare Information

As part of healthcare service delivery, we may collect:

• Medical history
• Diagnostic reports
• Laboratory results
• Radiology reports
• Imaging reports
• Vaccination records
• Prescription information
• Medication history
• Treatment plans
• Consultation notes
• Chronic disease records
• Dialysis records
• Nursing records
• Home healthcare records
• Allergies
• Family medical history
• Health assessments
• Insurance information
• Healthcare preferences

Healthcare information may be considered sensitive personal data under applicable laws.

Diagnostic Information

When utilizing diagnostic services, we may collect:

• Blood test results
• Pathology reports
• Health checkup results
• Biomarker data
• Clinical observations
• Sample collection records
• Laboratory processing information

Pharmacy Information

When using pharmacy services, we may collect:

• Prescription copies
• Medication orders
• Medicine delivery information
• Refill requests
• Pharmacist communications
• Drug interaction assessments

Vaccination Information

When using vaccination services, we may collect:

• Vaccination history
• Immunization records
• Vaccine preferences
• Vaccine administration records
• Adverse event reports
• Eligibility assessments

Home Healthcare Information

For home healthcare services, we may collect:

• Care plans
• Nursing assessments
• Caregiver notes
• Home visit records
• Patient monitoring information
• Clinical observations

Recruitment Information

When applying for employment opportunities, we may collect:

• Resume or CV
• Educational qualifications
• Employment history
• Professional certifications
• References
• Interview records
• Background verification information
• Salary expectations
• Recruitment communications

Technical Information

When accessing our website or digital platforms, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Geographic location data
• Website usage patterns
• Session information
• Cookies and tracking information

How We Collect Information

Information may be collected through:

• Website forms
• Appointment forms
• Contact forms
• Consultation bookings
• Vaccination bookings
• Diagnostic bookings
• Home blood collection requests
• Dialysis enquiries
• Home healthcare requests
• Pharmacy orders
• Prescription uploads
• Mobile applications
• Customer support interactions
• WhatsApp communications
• Email communications
• Telephone calls
• In-person visits
• Healthcare providers
• Authorized caregivers
• Corporate healthcare programs
• Recruitment applications

How We Use Your Information

Diagnex may use collected information for legitimate healthcare and business purposes, including:

• Delivering healthcare services
• Scheduling appointments
• Conducting consultations
• Processing diagnostic tests
• Providing diagnostic reports
• Coordinating dialysis care
• Facilitating home healthcare
• Managing pharmacy services
• Administering vaccinations
• Managing patient records
• Responding to enquiries
• Processing payments
• Providing customer support
• Managing healthcare programs
• Sending healthcare reminders
• Sending vaccination reminders
• Processing job applications
• Improving service quality
• Conducting internal analytics
• Preventing fraud
• Meeting legal obligations
• Protecting patient safety

Consent

By using Diagnex services, submitting forms, uploading documents, sharing medical information, scheduling appointments, or otherwise interacting with our services, you provide consent for Diagnex to collect, process, store, and utilize your information in accordance with this Privacy Policy.

Where required by law, explicit consent may be obtained separately.

Patients may withdraw consent where legally permissible, although certain healthcare services may become unavailable as a result.

Information Sharing And Disclosure

Diagnex does not sell personal information.

Information may be shared only when necessary and appropriate, including with:

Healthcare Professionals

Information may be shared with:

• Doctors
• Specialists
• Nephrologists
• Pathologists
• Nurses
• Pharmacists
• Healthcare coordinators

for purposes related to healthcare delivery.

Healthcare Partners

Information may be shared with:

• Diagnostic laboratories
• Hospitals
• Clinics
• Dialysis centers
• Vaccination partners
• Healthcare service providers

to facilitate requested services.

Service Providers

We may engage trusted third-party service providers for:

• Technology services
• Cloud storage
• Communication systems
• Payment processing
• Logistics
• Customer support

These providers are expected to maintain confidentiality and security.

Legal Requirements

Information may be disclosed when required:

• By law
• By court order
• By government authority
• During investigations
• To protect public health
• To protect patient safety
• To enforce legal rights

Data Security

Diagnex implements reasonable technical, administrative, and organizational safeguards designed to protect information against:

• Unauthorized access
• Unauthorized disclosure
• Misuse
• Loss
• Alteration
• Destruction

Security measures may include:

• Access controls
• Password protection
• Secure servers
• Encrypted communications
• Employee confidentiality obligations
• Security monitoring systems

While we strive to protect information, no system can guarantee absolute security.

Data Retention

Diagnex retains information for as long as necessary to:

• Deliver healthcare services
• Maintain patient records
• Comply with regulatory obligations
• Resolve disputes
• Enforce agreements
• Meet healthcare documentation requirements

Retention periods may vary depending upon applicable laws, healthcare regulations, and operational requirements.

Cookies And Tracking Technologies

Our website may use:

• Cookies
• Analytics tools
• Tracking technologies
• Session identifiers

These technologies help improve website functionality, user experience, analytics, performance, and security.

Users may adjust browser settings to manage cookie preferences.

Children’s Privacy

Certain Diagnex services may involve healthcare services for minors.

Information relating to children may be collected only through parents, legal guardians, authorized caregivers, or healthcare providers as required for service delivery.

Parents and guardians are responsible for ensuring the accuracy of information provided on behalf of minors.

Your Rights

Subject to applicable laws, individuals may have rights including:

• Accessing personal information
• Requesting corrections
• Updating information
• Requesting deletion where legally permissible
• Withdrawing consent
• Raising privacy concerns
• Requesting information regarding data processing

Requests may be submitted through the contact information provided below.

Third-Party Links

Diagnex websites may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites.

Users should review the privacy policies of third-party websites independently.

International Data Transfers

Certain technology infrastructure, cloud service providers, or healthcare systems may involve storage or processing of information outside your immediate jurisdiction.

By using Diagnex services, you acknowledge and consent to such transfers where necessary and legally permitted.

Changes To This Privacy Policy

Diagnex reserves the right to modify, update, or revise this Privacy Policy at any time.

Updated versions will be published on our website with the revised effective date.

Continued use of Diagnex services after changes are published constitutes acceptance of the updated Privacy Policy.

Contact Us

For privacy-related questions, requests, concerns, or complaints, please contact:

Diagnex
A Unit of Lakhotia Diagnostics
Operated by Carehorizon Health Private Limited

Email: care@diagnexhealth.com

Alternate Email: diagnexhealthcare@gmail.com

Phone: +91 6292268444

Website: diagnexhealth.com

At Diagnex, protecting patient trust is as important as delivering healthcare services. We are committed to handling personal information responsibly, maintaining confidentiality, supporting patient rights, and continuously improving our privacy and security practices as we build India’s premier integrated healthcare ecosystem.