Important Notice

These Terms and Conditions constitute a legally binding agreement between you (“User”, “Patient”, “Customer”, “Visitor”, “Caregiver”, “Applicant”, “Organization”, or “You”) and Carehorizon Health Private Limited, operating under the brand name Diagnex and supported by the healthcare infrastructure and legacy of Lakhotia Diagnostics (“Diagnex”, “Company”, “We”, “Us”, or “Our”).

By accessing, browsing, registering with, submitting information to, purchasing services from, booking appointments through, or otherwise using any Diagnex website, application, platform, facility, healthcare service, communication channel, or affiliated service, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, you must immediately discontinue use of Diagnex services.

About Diagnex

Diagnex is an integrated healthcare ecosystem that may provide, facilitate, coordinate, or support healthcare-related services including but not limited to:

• Diagnostic and pathology services
• Home blood collection services
• Health checkup packages
• Laboratory investigations
• Radiology and imaging coordination
• Doctor consultations
• Specialist consultations
• Nephrologist consultations
• Dialysis services
• Home hemodialysis services
• Hospital dialysis coordination
• Clinic dialysis coordination
• Pharmacy services
• Prescription medicine fulfillment
• Vaccination services
• Home healthcare services
• Nursing services
• Elderly care services
• Chronic care support
• Preventive healthcare services
• Corporate healthcare programs
• Healthcare coordination services
• Telephonic healthcare assistance
• Patient support services
• Recruitment and career-related services

Diagnex operates through its own facilities, healthcare professionals, affiliated providers, healthcare partners, laboratories, clinics, pharmacies, hospitals, service providers, and authorized representatives.

Eligibility

By using Diagnex services, you represent and warrant that:

• You are legally capable of entering into binding agreements.
• All information provided by you is accurate and complete.
• You will not use Diagnex services for unlawful purposes.
• You have the authority to act on behalf of any patient for whom you provide information.
• Any healthcare information submitted by you is truthful and accurate to the best of your knowledge.

Parents, guardians, or authorized caregivers may access services on behalf of minors or dependent individuals.

Medical Disclaimer

Diagnex provides healthcare-related services and facilitates access to healthcare professionals and healthcare infrastructure.

However, Diagnex does not guarantee specific medical outcomes, treatment results, recovery timelines, cure rates, or health improvements.

Healthcare outcomes depend upon numerous factors including:

• Individual patient condition
• Medical history
• Compliance with treatment
• Biological variations
• Disease progression
• External circumstances

Information available on Diagnex websites, applications, social media pages, marketing materials, blogs, educational resources, and communications is intended for informational purposes only and should not be interpreted as medical advice.

Patients should always consult qualified healthcare professionals regarding medical decisions.

Emergency Situations

Diagnex is not an emergency medical service.

Patients experiencing:

• Severe chest pain
• Stroke symptoms
• Severe bleeding
• Loss of consciousness
• Breathing difficulties
• Medical emergencies
• Life-threatening conditions

should immediately contact emergency services, visit the nearest hospital, or seek urgent medical attention.

Reliance upon Diagnex communication channels during emergencies may result in delays that could adversely affect patient outcomes.

User Accounts And Information

Certain services may require users to provide personal, medical, financial, or contact information.

You agree that:

• Information provided will be accurate.
• Information will be updated when necessary.
• You are responsible for maintaining confidentiality of account credentials.
• Diagnex may rely upon information provided by you.

Diagnex shall not be responsible for consequences arising from inaccurate, incomplete, misleading, or outdated information submitted by users.

Appointment Booking

Appointment requests submitted through Diagnex do not automatically guarantee appointment confirmation.

Appointments remain subject to:

• Professional availability
• Operational requirements
• Geographic coverage
• Clinical suitability
• Verification procedures

Diagnex reserves the right to reschedule, postpone, modify, or cancel appointments where necessary.

Diagnostics Services

Diagnostic services are dependent upon:

• Sample quality
• Patient preparation
• Clinical information
• Laboratory procedures
• Technical factors

While Diagnex strives for accuracy and quality, diagnostic reports should always be interpreted by qualified healthcare professionals.

Diagnostic reports should not be considered self-diagnostic tools.

Patients are advised against making healthcare decisions solely on the basis of laboratory results without professional consultation.

Home Blood Collection

Home blood collection services are subject to:

• Service availability
• Geographic coverage
• Patient eligibility
• Scheduling constraints
• Clinical requirements

Collection appointments may be delayed, rescheduled, or cancelled due to operational, environmental, safety, or logistical factors beyond our control.

Doctor Consultations

Consultation services facilitate interaction between patients and healthcare professionals.

Diagnex does not guarantee:

• Diagnosis accuracy
• Treatment effectiveness
• Medical outcomes
• Prescription suitability

Medical opinions expressed during consultations remain the responsibility of the attending healthcare professional.

Pharmacy Services

Prescription medicines may only be dispensed where legally permitted and where valid prescriptions are provided when required.

Users agree that:

• Prescriptions submitted are genuine.
• Prescription information is accurate.
• Medicines will be used only as directed.

Diagnex reserves the right to refuse medicine fulfillment where legal, safety, verification, or regulatory concerns arise.

Medicine availability may vary and substitutions may require professional approval where applicable.

Vaccination Services

Vaccination services are subject to:

• Vaccine availability
• Patient eligibility
• Clinical assessment
• Medical history review
• Contraindications
• Regulatory requirements

While vaccines are widely recognized as important preventive healthcare tools, Diagnex makes no guarantee that vaccination will prevent all illness, infection, or disease-related complications.

Patients are responsible for disclosing relevant medical history before vaccination.

Dialysis Services

Dialysis-related services involve complex clinical care and may be delivered through affiliated facilities, healthcare partners, clinics, hospitals, healthcare professionals, or home-based care programs.

Patients acknowledge that:

• Dialysis involves inherent medical risks.
• Complications may occur despite appropriate care.
• Healthcare outcomes cannot be guaranteed.

Treatment decisions remain subject to clinical evaluation and professional judgment.

Home Healthcare Services

Home healthcare services may include nursing support, caregiving assistance, chronic care support, elderly care, and related healthcare services.

While Diagnex seeks to maintain high standards of service delivery, patients acknowledge that healthcare delivered in home environments may be influenced by factors beyond Diagnex’s direct control.

Families remain responsible for maintaining safe and appropriate home environments.

Payments

Users agree to pay applicable charges for services utilized.

Pricing may vary based upon:

• Service type
• Location
• Professional involvement
• Clinical requirements
• Regulatory changes

Diagnex reserves the right to revise pricing at any time without prior notice.

Accepted payment methods may vary depending upon the service.

Refunds And Cancellations

Refunds, cancellations, and rescheduling requests shall be governed by the separate Diagnex Refund and Cancellation Policy available on the website.

Users agree to review applicable refund policies before booking services.

Intellectual Property Rights

All content appearing on Diagnex platforms including:

• Logos
• Trademarks
• Brand names
• Graphics
• Designs
• Images
• Videos
• Text content
• Reports
• Educational materials
• Software
• Website architecture

is owned by or licensed to Diagnex and protected by applicable intellectual property laws.

Unauthorized use, reproduction, modification, distribution, or commercial exploitation is strictly prohibited.

Recruitment And Careers

Submission of employment applications does not create an employment relationship.

Diagnex reserves the right to:

• Accept or reject applications
• Verify credentials
• Conduct background checks
• Modify recruitment processes
• Discontinue positions

Providing false information during recruitment may result in disqualification or termination.

Prohibited Activities

Users shall not:

• Violate applicable laws
• Submit false information
• Misuse healthcare services
• Interfere with platform functionality
• Attempt unauthorized access
• Upload malicious software
• Engage in fraudulent conduct
• Misrepresent identity
• Violate intellectual property rights

Diagnex may suspend or terminate access for violations.

Limitation Of Liability

To the fullest extent permitted by law, Diagnex, Carehorizon Health Private Limited, Lakhotia Diagnostics, affiliated entities, healthcare professionals, directors, officers, employees, contractors, agents, and service providers shall not be liable for:

• Indirect damages
• Consequential damages
• Incidental damages
• Loss of income
• Loss of profits
• Loss of opportunity
• Data loss
• Service interruptions
• Delays
• Healthcare outcomes
• Medical complications

Total liability, where legally applicable, shall not exceed the amount paid by the user for the specific service giving rise to the claim.

Indemnification

You agree to defend, indemnify, and hold harmless Diagnex, Carehorizon Health Private Limited, Lakhotia Diagnostics, affiliates, employees, healthcare professionals, and service providers against claims, damages, liabilities, losses, costs, and expenses arising from:

• Your misuse of services
• Violation of these Terms
• Violation of laws
• Inaccurate information provided by you
• Third-party claims resulting from your actions

Privacy

Use of Diagnex services is also governed by the Diagnex Privacy Policy.

By using Diagnex services, you consent to the collection, processing, storage, and use of information as described in the Privacy Policy.

Force Majeure

Diagnex shall not be liable for delays, interruptions, failures, or inability to provide services caused by events beyond reasonable control, including:

• Natural disasters
• Floods
• Earthquakes
• Epidemics
• Pandemics
• Government actions
• Civil unrest
• Strikes
• Utility failures
• Technology failures
• Transportation disruptions

Governing Law And Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, unless otherwise required by applicable law.

Changes To These Terms

Diagnex reserves the right to modify, update, amend, or replace these Terms and Conditions at any time.

Updated versions shall become effective immediately upon publication on the website unless otherwise stated.

Continued use of Diagnex services constitutes acceptance of revised Terms.

Contact Information

Diagnex
Operated by Carehorizon Health Private Limited
A Unit of Lakhotia Diagnostics

Email: care@diagnexhealth.com
Alternate Email: diagnexhealthcare@gmail.com

Phone: +91 6292268444

Mumbai Head Office:
EMCA House Office 204, Ballard Estate, Fort, Mumbai, Maharashtra 400001, India

Acceptance

By accessing or using Diagnex services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.

These Terms constitute the complete agreement between you and Diagnex regarding the use of our services.