What is Diagnex Elder Care?
Diagnex Elder Care is a coordinated care model for ageing adults and families, built around qualified ANM/GNM Care Managers. The Care Manager helps organise continuity, relevant next steps and authorised family communication while treating professionals retain clinical authority.
Is a Care Manager the same as an attendant or caretaker?
No. Diagnex is not positioned as an attendant or caretaker agency. A Diagnex Care Manager is a qualified ANM/GNM nursing professional whose role is care coordination, observation within competence, documentation and communication.
Can a Diagnex Care Manager prescribe medicines or change a prescription?
No. Care Managers do not diagnose, prescribe, alter medication or replace the treating doctor. Clinical decisions remain with appropriately qualified treating professionals.
What Elder Care plans does Diagnex offer?
The current plan structure is Care Connect at ₹1,999/month, Care Essential at ₹4,999/month, Care Complete at ₹8,999/month and Care Intensive at ₹15,999/month, with increasing visit and check-in frequency. Prices are exclusive of GST and enrolment/locality are confirmed before service begins.
Can Diagnex help if I live in another city or country from my parents?
The care model can support appropriate communication with authorised family and help keep the care journey organised. The older adult remains central to consent, dignity and decisions about their own care.
Is Diagnex Elder Care available throughout Mumbai, Navi Mumbai, Kolkata and Howrah?
Diagnex has company-wide presence in these four cities. Exact Elder Care availability and the relevant service combination still depend on the locality and care requirement and are confirmed before care is arranged.
Does Elder Care guarantee that my parent will not need hospital care?
No. Elder Care cannot guarantee prevention of hospitalisation, falls, deterioration or other medical events. When a situation requires medical assessment or a different level of care, the appropriate treating or emergency pathway should be used.
How do I start?
Use Find the Right Care, Contact Diagnex or the Call Diagnex button. Start with the broad situation; you do not need to know the exact service or plan name before contacting us.