Diagnex primarily provides healthcare and care-coordination services rather than operating a general online retail store. This page explains scheduling, service delivery and any related equipment or supply fulfilment.
Diagnex coordinates and delivers healthcare-related services according to the confirmed service scope. The exact service description, patient eligibility, quantity where applicable, date, amount and tax treatment are documented in the relevant quotation, booking confirmation or invoice.
An enquiry or requested date is not itself a confirmed appointment. Diagnex confirms the service after checking the relevant patient requirement, locality, qualified personnel and operational dependencies. Where advance payment is required, fulfilment may also depend on successful payment confirmation.
Diagnex has company-wide presence across Mumbai, Navi Mumbai, Kolkata and Howrah. Individual services are not automatically available in every locality. The applicable location and delivery model are confirmed for the relevant request before service fulfilment.
The corporate website does not operate a general e-commerce catalogue for unrestricted shipment of medicines, equipment or clinical supplies. If an approved Diagnex service includes equipment, consumables or another physical item, the applicable delivery, installation, return or replacement conditions are communicated as part of that service arrangement.
Where a regulated item requires a prescription, licence, clinical instruction or other legal condition, fulfilment remains subject to that requirement.
Healthcare delivery can depend on patient readiness, clinical instructions, staff availability, equipment, weather, travel and other operational factors. If a confirmed service is materially delayed or cannot be fulfilled, Diagnex will contact the customer to reschedule, provide an appropriate alternative where available, or apply the Refunds & Cancellation Policy.
Diagnex may maintain operational records showing booking, attendance, service completion, payment status and related audit events. Customers should retain the invoice and payment acknowledgement for their records.
Use the Contact Diagnex page, Email Diagnex or Call Diagnex with the invoice or booking reference. Do not send unnecessary clinical records through ordinary email.
