How care unfolds
What families tell us matters most.
An illustrative example, not a real patient.
Clear answers about what's happening, without euphemism and without false hope. It's the thing families thank us for most often.
Knowing what to do, what's expected, and who to call means the worst hours are survivable.
When a nurse handles the clinical work, a daughter can go back to being a daughter rather than a full-time carer.
